Agreement
The scope and price of the first phase and the start of every service are agreed in writing before work begins.
Services
Services after go-live
A ReApptor solution is not handed over and left on its own. Separate services keep it running, supported and growing. Each has its own scope and start, so you see the whole picture before you commit.
- Maintenance and support from the first day of the project
- Licence and SLA fees from the first production use, at the latest after three months
- Further development when you need it, stoppable at the end of any month
Exact service terms depend on the contract, the solution and its size, and are agreed for each customer.
Infrastructure & Maintenance
Platform licence
Support (SLA)
Your solution in daily use
- Monitored around the clock
- Kept current and secure
- Developed further as needed
What each service covers
Infrastructure & Maintenance
Hosting, three environments, backups, monitoring, updates and critical fault fixing: everything that keeps the solution running.
Read moreSupport (SLA)
Standard or Expanded support with set support hours, response times and a 99.5% availability target.
Read morePlatform licence
The right to run your solution on the maintained ReApptor platform, with three improvements a month after active development.
Read moreDevelopment and payment models
A fixed-price first phase, a development subscription, feature packages or hours, and the ways to pay.
Read moreWhen each service starts
Project day one
Maintenance and support start: the environments, infrastructure and monitoring run during implementation.
First production use
Licence and SLA fees start when the first module goes into real business use, at the latest three months after development starts.
After active development
Three minor improvements a month are included in the licence. Larger changes are agreed as development work.
What you can rely on
Fixed monthly prices
Infrastructure, licence and support prices stay the same for the whole agreed term.
No per-user fees
The licence sets no limit on the number of users, managers or end users.
Only agreed fees
Only the recurring fees written in your agreement are charged. No hidden subscriptions or platform fees appear later.
Your code and data
Code, configuration, documentation and data made for you belong to you, with read access to the repository from day one.
Handover within two weeks
If you move on, the production environment is transferred within two weeks, with help for up to three months.
One team for everything
The same team develops, deploys, maintains and supports your solution.
Want to see the whole picture for your solution?
We prepare the scope, the start of each service and the payment schedule before you commit.
Let’s talk
Get a high-quality app built to match your needs. Fill in your contact details and needs, and let’s get started.
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